Privacy Policy

đź”’ Privacy Policy

Effective Date: July 1, 2025

At Ziwa Jewels, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information when you interact with us:

  • Personal Information: Name, email address, phone number, shipping/billing address, payment details (processed securely via Razorpay/Shopify – we do not store card details).

  • Order History: Information related to purchases, returns, and preferences.

  • Device Data: IP address, browser type, device information, and browsing behavior (via cookies or analytics tools).

  • Communication Data: Any messages, reviews, inquiries, or support conversations (including WhatsApp and contact form messages).

2. How We Use Your Information

Your information helps us:

  • Process and fulfill orders

  • Provide shipping updates and customer support

  • Send promotional emails and newsletters (only if you opt-in)

  • Improve our website experience and product offerings

  • Prevent fraud and ensure transaction security

3. Cookies & Tracking

We use cookies to:

  • Enhance your browsing experience

  • Remember your cart and preferences

  • Understand user behavior on our website (via analytics tools)

You can modify your browser settings to disable cookies, but some features of our website may not function optimally without them.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing. Your data is only shared with:

  • Trusted payment gateways (Shopify Payments, Razorpay)

  • Shipping and logistics partners (to deliver your order)

  • Law enforcement if required by applicable law

All third-party providers are GDPR- and PCI-compliant.

5. Data Security

Your data is encrypted and transmitted using SSL (Secure Socket Layer) protocols. Shopify and Razorpay ensure industry-standard protection for all financial transactions.

We limit access to your personal data internally and review our security practices regularly.

6. Your Rights

As a user, you have the right to:

  • Access or update your personal data

  • Withdraw consent for marketing emails at any time

  • Request deletion of your personal information from our records

To exercise any of these rights, email us at ziwajewels@gmail.com.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of the website after updates indicates acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, reach out to us:

📧 Email: support@ziwajewellers.com
📱 Phone/WhatsApp: +91 91739 16810
đź“Ť Address: Surat, Gujarat, India