FLAT 15% OFF
FLAT 15% OFF +
1 Gift
FLAT 20% OFF +
2 Gifts
Effective Date: July 1, 2025
Welcome to Ziwa Jewels !
By accessing or using our website www.ziwajewels.com, you agree to abide by the following Terms & Conditions. Please read them carefully before making a purchase.
Ziwa Jewels is an online store selling premium artificial jewellery.
These Terms apply to all visitors, users, and customers of the website.
We reserve the right to modify or update these Terms at any time. Continued use of the website after changes constitutes acceptance of the new terms.
All jewellery is handcrafted. Slight variations in size, design, or color may occur.
Prices are subject to change based on offers, seasonal promotions, and inventory availability.
Product photos are for reference only; color differences may occur due to lighting or device screens.
Ziwa Jewels reserves the right to add, modify, or discontinue products without prior notice.
Orders are confirmed only after full payment is received.
Accepted payment methods include:
Credit/Debit Cards
UPI
Net Banking
Razorpay and Shopify’s secure checkout gateways
We reserve the right to cancel or refuse any order at our sole discretion (e.g., for suspicious transactions or stock unavailability).
Once placed and shipped, an order cannot be modified or cancelled.
We offer Pan-India delivery via trusted courier services.
Orders are typically dispatched within 1–2 business days.
Estimated delivery time: (depending on location).
You will receive tracking information via WhatsApp or email once your order is shipped.
Ziwa Jewels is not responsible for delays caused by courier partners or force majeure events (e.g., natural disasters, strikes).
We accept returns/replacements only in the following cases:
The item received is damaged, defective, or incorrect.
A return request is made within 3 Day of delivery via WhatsApp at +91 91739 16810 along with supporting images.
The product is unused, unworn, with all tags and original packaging intact.
Returns will not be accepted if:
The item was used or handled improperly.
The return request is made after 3 Day .
Product embellishments are damaged due to mishandling.
Items were bought under promotions or include free gifts (unless returned together).
The product was customized or made-to-order.
Approved returns will be eligible for a replacement or store credit (valid for 6 months).
Customized items (e.g., name mangalsutra) are made-to-order and are not eligible for return or exchange unless damaged or incorrect.
All customization details must be provided clearly. Ziwa is not responsible for errors in spelling if the same is provided by the customer.
To ensure long-lasting shine and finish:
Avoid contact with water, perfumes, and harsh chemicals.
Store jewellery in a dry pouch or the original Ziwa box.
Clean with a soft cloth after use.
Ziwa is not responsible for damage caused by improper care or regular wear and tear.
All content on this site — including logos, product designs, photographs, and text — is the exclusive intellectual property of Ziwa Jewels.
Unauthorized use, reproduction, or distribution is strictly prohibited.
Ziwa Jewellers shall not be held liable for:
Any indirect or incidental damages related to product usage.
Delays or non-fulfillment due to reasons beyond our control.
Slight variations in color, size, or design due to the handmade nature of our products.
These Terms shall be governed by and interpreted under the laws of India.
Any disputes shall be resolved under the jurisdiction of courts in SURAT, Gujarat.
For queries or concerns, please reach out:
📧 Email: support@ziwajewellers.com
📱 Phone/WhatsApp: +91 91739 16810
📍 Address: ZIWA MARKETING EMPIRE, Surat, Gujarat, India